Filter Failure, Process Automation and Customer Happiness

To improve business, you must improve yourself. That’s not a famous quote, but maybe it should be. One of the most effective ways to make a business better is to continually learn new things. The Web Summit conference in Dublin, Ireland provided an excellent venue for us to do just that.

Web Summit brought together thousands of leaders, innovators and “geeks” from all corners of the tech sphere, with more than 500 speakers representing a vast range of companies, from classic conglomerates to media entities to burgeoning startups. When presented with such a diverse spectrum of topics, you’re bound to learn something.

There were several themes that were weaved into the conference. Unsurprisingly, one of those was data, something we’re familiar with here at Riviera. These days, the amount of data flying around seems limitless, but one speaker argued that there’s no such thing as data overload, just filter failure. In other words, we just need the right tools--and people--in place to properly manage that data. (We couldn't agree more.)

Another hot topic was automation: rather than trying to reinvent the wheel, take a boring business process and automate it. This is a theme we've started implementing. By automating certain parts of the recruiting service (which we know isn't the most exciting thing on earth), we’re trying to make the experience better by applying technology. Taking old school (manual) services and blending them with technology drives more efficiency and transparency.

Finally, there was a theme of user interaction and understanding. Businesses should talk to customers and delight them, and write the product, service or company story from a customer perspective. Let the end user inspire and determine what's built. At the end of the day, the goal is customer happiness and satisfaction.

As we look ahead at Riviera, we are adopting these principles into our own systems. We’re taking data and applying a filter of both technology and human expertise to create the most efficient and transparent process. This is all part of our effort to provide our customers with the best service and push the industry forward.

Client News This Week

With Thanksgiving quickly approaching it looks like our clients are stepping it up a notch so they can enjoy time with family and friends!

Getting physical: Warby Parker’s storefronts turn a profit

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TubeMogul Soars 14% After Reporting Strong Q3 Revenue Of $27.4M, Smaller-Than-Expected Loss

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Airbnb Rolls Out Million-Dollar Liability Insurance Program For Hosts

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HackerRank Expands Its Technical Recruiting Platform To Mobile With DroidRank

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Riviera Hires Former SugarCRM Exec Majed Itani as VP of Engineering

Riviera Hires Former SugarCRM Exec Majed Itani as VP of Engineering

Itani Will Drive Recruiting Industry Forward, and Lead Efforts to Grow the Company's Technology Apps

San Francisco, CA, Nov. 19, 2014 (GLOBE NEWSWIRE) -- Riviera, a recruiting firm providing tech-enabled services to companies seeking the best engineering talent, today announced the appointment of Majed Itani as VP of Engineering. Majed will draw on more than a decade of experience to enhance the company's technology, including further developing Sutro, the data aggregation platform that allows Rivera's team of experienced recruiters to make the best possible matches between candidates and clients.

Majed is a key hire as part of Riviera's ongoing effort to build out a technology platform and services to change how recruiting and hiring are done. To date, Riviera has been heavily focused on data analytics and matching algorithms to support their recruiting services.  This effort, led by Partner Sandy Ma, will now be enhanced through further development of applications that take advantage of and advance this work.

Read the full press release here...

Riviera Tailgates At Stanford

Riviera hosted its final event of 2014 this weekend at the Utah vs. Stanford game! With the yummy tailgate, field passes, box seating, and most importantly: great company, we had a blast with our wonderful peers in tech. After a grueling double overtime shootout, Stanford ultimately fell , but that hardly put a damper on all the fun we had.

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We started game day off with amazing food and a fun tailgate!

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Then we made our way through the tunnel and on to Stanford's field!

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After having fun on the field we made our way to our seats, oh wait, I mean box seats!

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Fun was had by all! Thank you to everyone who made the trip out!

Client News This Week

Riviera Partners would like to recognize and thank all Veterans for their  bravery, we salute you!

Our clients celebrated Veteran's Day by working hard and taking care of business this week!

 

AppDirect Acquires Data Visualization Company Leftronic

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Okta Expands Into Helping Companies Manage Mobile Devices

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Anaplan App Hub Wants To Bring Open-Source Sharing Ethos to Financial Planners

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AdRoll hits gigantic 130 terabytes of ad data processed daily, says size matters

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Scopely nabs $35M to build its mobile gaming ‘touch-screen entertainment network’

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TubeMogul Soars 14% After Reporting Strong Q3 Revenue Of $27.4M, Smaller-Than-Expected Loss

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Kahuna launches RevIQ to save consumers from drowning in messages

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Client News This Week

November has brought one big thing to be thankful for, our clients! Excellent work expanding, producing new products, gaining more funding, and much more!

TC Cribs: Indiegogo’s Colorful And Crowd-Pleasing Abode

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Braintree Now Lets Merchants In Europe Sign Up With An Email, A URL And A Blurb

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Prettier and faster: Update makes Pinterest on iPhone better

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Uber is reportedly raising at least $1B more in funding, pushing past $17B valuation

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